Althix Technologies Private Limited (“Althix”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services—including our website, mobile applications, and platforms—relating to centralized digital health record management, AI-driven health predictions, personal care services, and digital prescriptions in accordance with applicable Indian laws including the Information Technology Act, 2000 and the forthcoming Digital Personal Data Protection Act, 2023.

1. Information We Collect

We collect the following types of personal and health-related information:

a. Personal Identifiable Information (PII)

• Full name, phone number, email address, age, gender

• Address and emergency contact details

• Government-issued identification (e.g., Aadhaar, PAN) where required

b. Health Information

• Medical records, history, prescriptions, allergies, lab reports, and vital parameters

• Data shared by you or imported from ABDM-linked health IDs

• Digital prescriptions created through our app

• Data from wearable devices and health tracking apps

c. Usage Information

• IP address, browser type, device type, access time

• Pages visited and actions taken on the platform

d. Payment & Transaction Details

• UPI IDs, payment history (note: we do not store full card or banking details)

2. How We Use Your Information

We use your personal and health information to:

• Provide healthcare services such as medical record storage, personal care attendant support, and AI health predictions

• Improve the quality of services via analytics and AI insights

• Send appointment reminders, health tips, reports, and alerts

• Share information with authorized healthcare providers, hospitals, or caregivers (with your consent)

• Fulfill legal and regulatory requirements

3. Data Sharing & Disclosure

We may share your data:

• With ABDM-registered entities (hospitals, doctors, pharmacies) with your explicit consent

• With personal care professionals assigned to you through the platform

• With analytics and AI partners (anonymized or pseudonymized data only)

• With law enforcement or government agencies when legally required

• During mergers, acquisitions, or sale of company assets (you will be notified in such cases)

4. Consent

By accessing or using Althix services, you consent to the collection, use, and processing of your data as described in this policy. You may withdraw consent anytime by emailing us at support@althix.com—though withdrawal may impact the availability of our services.

5. Your Rights (Under Indian Law)

As per the Indian IT Rules and Digital Personal Data Protection Act, you have the right to:

• Access your stored data

• Correct or update inaccurate data

• Request deletion of data (where legally allowed)

• Object to or restrict processing

• Data portability (in interoperable format as per ABDM standards)

6. Security of Your Information

We follow industry best practices and ABDM security guidelines, including:

• AES 256-bit encryption for data at rest

• SSL/TLS encryption for data in transit

• Role-based access control for staff and partners

• Regular audits, penetration testing, and compliance checks

Note: While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

7. Cookies and Tracking Technologies

Althix uses cookies and similar technologies to:

• Personalize your experience

• Analyze traffic and user behavior

• Store session and login preferences

You can manage your cookie preferences via your browser settings.

8. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from minors without parental or legal guardian consent.

9. Third-Party Services

We may link or integrate with third-party services such as payment gateways, diagnostic labs, telemedicine providers, etc. Their privacy practices are governed by their respective policies. We encourage you to review their terms when accessing their services through our platform.

10. Data Retention

We retain your data for as long as:

• You are an active user of our platform

• Required to comply with legal obligations

• Needed for resolving disputes or enforcing agreements

Data no longer required will be securely deleted or anonymized.

11. Cross-Border Data Transfers

Althix primarily stores data on servers located in India. If data is ever transferred outside India, it will be in compliance with Indian data protection laws, and with appropriate safeguards in place.

12. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted here with a new “Last Updated” date. Significant changes will be notified via email or through the platform.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled:

Althix Technologies Private Limited
Email: support@althix.com
Phone: +91 63933 21491
Address: B-107, New Ashok Nagar, New Delhi – 110096

Compliant with:

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• Digital Personal Data Protection Act, 2023 (India)

• ABDM Guidelines & NDHM Framework