At Althix Technologies Private Limited (“Althix”, “we”, “our”, or “us”), we are committed to delivering reliable and value-driven healthcare solutions, including digital health record management, personal care attendant services, AI-driven health risk predictions, and more. This Cancellation and Refund Policy explains how cancellations, modifications, and refunds are handled for our products and services.
1. Scope of Policy
This policy applies to users of Althix’s:
Centralized Digital Health Record Services
AI-Driven Health Prediction Tools
Personal Care Attendant Services
Digital Prescription Services
Premium/Subscription-Based Services
2. General Cancellation Policy
Digital Services (Non-refundable): Once availed, digital services like AI reports, record uploads, or automated health insights are non-cancellable and non-refundable as they are personalized and instantly delivered.
Subscription Services: Users can cancel their subscription at any time. However, cancellation will only stop future billing; no refunds will be issued for already paid or partially used subscription cycles.
Personal Care Attendant Bookings:
Cancellation made 24 hours or more in advance of the scheduled visit: 100% refundable.
Cancellation within 24 hours of the visit: 50% cancellation fee will apply.
No-shows or cancellation after service has started: No refund will be issued.
3. Refund Eligibility Criteria
Refunds may only be issued under the following conditions:
You were charged incorrectly due to a technical error or billing glitch.
You made duplicate payments for the same service.
You cancelled a personal care service in accordance with the timing mentioned above.
Althix was unable to provide the service due to internal issues or unforeseen service failure.
4. Refund Exclusions
Refunds will not be provided in the following cases:
Change of mind after service purchase.
Dissatisfaction due to personal preferences without service issues.
Delays caused by user-side factors (e.g., incorrect information, unavailable for appointment).
If the service is consumed or partially completed.
5. Refund Processing
All eligible refunds will be processed within 7–10 working days from the date of approval.
Refunds will be made to the original payment method used during booking or purchase.
If the refund is delayed beyond the committed period, you may contact support@althix.com with your transaction ID.
6. Modifications & Rescheduling
Personal care appointments can be rescheduled once up to 12 hours before the scheduled visit at no extra cost.
Further rescheduling or repeated changes may incur an additional convenience fee.
Subscriptions can be upgraded or downgraded, but changes will take effect from the next billing cycle.
7. Dispute Resolution
If you believe your cancellation or refund request was unfairly denied or mishandled, you may escalate the issue to our Grievance Officer:
Grievance Officer
Email: support@althix.com
Phone: +91 63933 21491
Timings: Mon–Sat, 10:00 AM – 7:00 PM IST
8. Policy Changes
Althix reserves the right to modify this policy at any time. Updates will be posted on our website and will take effect immediately. We recommend checking this page periodically for the latest information.
9. Contact Us
For queries related to cancellations or refunds, reach out to us:
Althix Technologies Private Limited
Email: support@althix.com
Phone: +91 63933 21491
Website: www.althix.com